Refund Policy

AI Tarot sells monthly and annual digital subscriptions. Paid access begins after successful payment and subscriptions renew automatically until canceled. Features and usage limits are those shown for the selected plan at checkout.

You may cancel through the available billing controls or by contacting support. Cancellation stops the next automatic renewal; unless applicable law requires otherwise, it does not reverse the current charge and paid access normally remains available through the end of the current billing period.

Email support@aitarot.pro with your account email, payment date, amount and currency, payment provider, transaction or invoice identifier if available, and a brief explanation. Do not send full card or bank details. We may request additional records needed to verify the payment and issue.

We review each request individually. A refund or billing correction may be appropriate for a verified duplicate charge, a charge made after a timely cancellation because of our error, or a material technical failure that prevented access to the paid service and could not be resolved. Approval depends on the available evidence, applicable law, and payment-provider rules.

Where applicable consumer law gives you a 14-day right of withdrawal, starting access or generating a reading does not by itself waive that right for an ongoing subscription. If you expressly request an early start and later withdraw, a proportionate charge for service supplied may apply only as permitted by law. Loss of the service-contract withdrawal right requires full performance and the required prior consent and acknowledgement. To withdraw, send an unambiguous statement to support@aitarot.pro identifying your account and order. Mandatory consumer rights take priority over any non-refund statement. These consent requirements apply to new checkouts; no consent is inferred for earlier orders.

If you believe a charge was unauthorized, contact us and your payment provider promptly. We may ask for information needed to secure the account and identify the transaction. Nothing in this policy limits any lawful right to dispute an unauthorized charge.

Payments and approved refunds may be processed by Stripe or Creem. Refund routing, currency conversion, bank posting, and provider procedures are controlled by the relevant provider and financial institution. Approved refunds are generally sent to the original payment method where possible.

Mandatory consumer-protection rights under the laws applicable to you take priority over this policy. Nothing here excludes or limits rights that cannot legally be waived.

Review and processing times vary with the facts, requested verification, and the payment provider or financial institution. We do not promise a fixed processing deadline. For cancellation or refund assistance, contact support@aitarot.pro.